Refund Policy

You are required to contact Direct RV Parts for authorization prior to returning any parts.

All refunds for returned parts is subject to our inspection upon arrival back to Direct RV Parts. All parts must be received in a salable condition for a refund to be issued.

Upon inspection approval, a check will be issued and mailed to you.

For Direct RV Parts error shipments, within 30 days after the issue date of an unused credit memo, a refund will be issued back to your credit card or a refund check will be sent dependent on your original form of payment.

For Customer convenience returns, within 60 days after the issue date of an unused credit memo, a refund check will be issued and mailed to you and the credit memo canceled. All convenience returns are manufacture specific and subject to their terms, conditions and restocking fees. Note: Some manufactures may not allow for such returns. You are responsible for the cost of returning items to us for customer convenience refunds. No exchanges or refunds will be granted after 30 days.

Payment Methods

All orders are confirmed via email. Financial transactions are conducted via phone for security reasons and paid via credit or debit card. We accept MasterCard, Visa, Discover Cards and American Express. Direct RV Parts will also accept certified checks, money orders, and approved company checks sent prior to the shipment of your order. Company checks will be held to allow for clearing prior to shipment. Any returned checks will be charged a $25.00 NSF charge.